Policy
Returns & exchanges
Every piece we send out is quality-checked by hand. If something still isn't right, we want to make it right.
The window
You can raise a return or exchange request within 7 days of delivery. Reach out on WhatsApp (+91 00000 00000) or email [email protected] with your order number and a short reason / photo.
What qualifies
- Item received damaged, defective or incorrect
- Size or colour not as expected - we’ll help you exchange, subject to stock
- The piece is in original, unused condition with tags intact and original packaging
What can’t be returned
- Items marked “Final sale” on the product page
- Custom-made or monogrammed pieces
- Items showing signs of use, washing, perfume or make-up transfer
- Products returned without original tags or packaging
How it works
- Raise the request within 7 days of delivery.
- We arrange a reverse pickup from your doorstep for most serviceable PIN codes. Where pickup isn’t available we’ll share a self-ship address and reimburse up to ₹150 for courier charges.
- Once the piece reaches our studio, we check it in 2 working days.
- Refunds are issued to the original payment method within 5-7 working days of the check. For COD orders refunds go to your UPI or bank account - we’ll ask for details.
- Exchanges are shipped out as soon as the returned piece is received and approved.
GST & invoicing
A tax-compliant GST invoice is included with every order. For refunds, the invoice value is reversed - any promotional discount applied at checkout is applied back as well.